The purpose of this study was to examine the effects of implementing user design strategies within the corporate culture. Using a case study design approach, this article explores the change process within a "Fortune" 100 company in which users were given significant decision-making powers. The main focus is on the unique nature of user design in…

Introduces design, integrated with systems thinking, as a necessary if not sufficient means for meeting the challenge of how to create or recreate organizations and institutions. The limits of problem-solving strategies when applied to complex organizational change, the designer's role, and the creative process of design are discussed. (Contains…

Explores issues arising from the massive social changes that will flow from the recently emerged information age to define a new approach to systems design. This approach will allow the creation of a better future while enhancing human performance, adding value to organizations, and creating just and ethical systems. (Contains 32 references.) (KRN)

Argues that a process orientation, rather than a focus on inputs and outputs, offers performance technologists a more direct way of contributing to the realization of key business goals and more effectively focuses training and development on performance issues. Process redesign is a key strategy in the realization of these two goals. (Contains 15…