Performance Support for Knowledge Workers: Practical Strategies Based on Research and Practice.

Stone, Deborah L.; Villachica, Steven W.

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Peer reviewed

ERIC Number: EJ544722

Record Type: Journal

Publication Date: 1997

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Performance Support for Knowledge Workers: Practical Strategies Based on Research and Practice.

Stone, Deborah L.; Villachica, Steven W.

Performance Improvement, v36 n3 p6-12 Mar 1997

Describes trends affecting both knowledge workers and the performance technologists who support them. Five strategies are suggested for providing performance support: (1) address systems-level issues; (2) align performance technology efforts with technological imperatives; (3) provide information filters; (4) provide custom tools; and (5) make cognitive skills visible. (AEF)

Descriptors: Employees, Job Performance, Management Information Systems, Organizational Development, Performance Technology, Systems Development, Thinking Skills, Trend Analysis

Publication Type: Guides - Non-Classroom; Reports - Evaluative; Journal Articles

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Language: English

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