Describes the steps involved in a performance improvement program in the context of a large multinational corporation. Highlights include a training program for managers that explained performance improvement; performance matrices; divisionwide implementation, including strategic planning; organizationwide training of all personnel; and the…

Defines program implementation and discusses its implications. Describes eight components of effective program implementation which fall under four broad categories: (1) communication; (2) involvement; (3) evaluation; (4) commitment. Shows how these components can be linked directly to the six steps of traditional analytic problem-solving. (AEF)

Discusses how organizations are gaining a competitive edge in a global business environment through learning and highlights a learning organization implementation case study of a division of Ford Motor Company. Examines the strategic initiative; performance improvement results; individual learning, including interpersonal development and…

Discussion of the balanced scorecard (BSC) as a performance management tool focuses on common mistakes and problems with implementing it. Topics include the need for intraorganizational communication and collaboration; strategic thinking; organizational goals; purposes of measurements; individual accountability; and setting priorities. (LRW)

Provides a literature review on project management related to corporate instructional design activities. Highlights include project integration, strategic planning, resource allocation, optimizing performance and quality, constructing a project team, generating a productive working climate, and implementation strategies. (LRW)