Describes the steps involved in a performance improvement program in the context of a large multinational corporation. Highlights include a training program for managers that explained performance improvement; performance matrices; divisionwide implementation, including strategic planning; organizationwide training of all personnel; and the…

Discussion of human performance technology focuses on training and performance improvement. Highlights include performance maintenance; environmental influences that can affect performance; and the evolving role of human performance technology, including feedback, evaluation, and design efforts. (LRW)

Discusses retention of learning; training methods; maintenance issues; the effect of punishment; reinforcement; the performance environment; transfer of training; forgetting; implications for designers of instructional materials or designers of training programs; and the division between training and on-the-job performance. (LRW)

Discusses the value of training interventions for performance improvement based on the author's experiences with various training events. Topics include making clear expectations; accomplishment-based project planning; understanding performance problems; and participant learning and instructional benefits. (LRW)

Presents a case study describing a training intervention that involved management taking on the role of cofacilitators in a supervisory development program. Discusses the performance analysis that revealed a lack of communication and leadership; management developing as a team during the process; and positive results. (LRW)

Sense and nonsense is abound in human performance technology (HPT). There is no single cause of the abundance of nonsense. However, there is a reason that nonsense is more abundant than sense. The reason is that any principle has a specific domain of applicability. Within that domain it is sense. Outside that domain it is nonsense. Some…