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Direct linkFu, Frank Q.; Yi, Hong; Zhai, Nanji – Performance Improvement, 2013
The authors report a case study conducted with over 8,000 Samsung salespeople in the Chinese market. Using research-oriented, evidence-based, and systematic approaches, training professionals contributed to Samsung's business outcomes at multiple levels. The case highlights the valuable impacts of training on salespeople's behaviors and new…
Descriptors: Productivity, Sales Occupations, Salesmanship, Case Studies
Lyons, Paul R. – Performance Improvement, 2010
This article presents a partnership effort among managers, trainers, and employees to spring to life performance improvement using the performance templates (P-T) approach. P-T represents a process model as well as a method of training leading to performance improvement. Not only does it add to our repertoire of training and performance management…
Descriptors: Performance Technology, Training Methods, Models, Partnerships in Education
