Electronic performance support systems (EPSS) can accommodate disparate learner knowledge, experiences, and methods of comprehension. However, learners may have ineffective cognitive strategies for using an EPSS environment. The solution described in this article is applied to a Web-based EPSS that has a simulation core. As the learner works in…

Proposes the need for electronic learning to be redefined to move beyond training toward a wider array of solutions, from performance support to knowledge management. Topics include balancing employees' instructional needs with informational needs; integrating online courseware with knowledge systems; communities of practice; access to experts;…