Descriptor
| Benchmarking | 1 |
| Productivity | 1 |
| Program Improvement | 1 |
| Training Methods | 1 |
Source
| Performance Improvement | 1 |
Author
| Binder, Carl | 1 |
| Sweeney, Lee | 1 |
Publication Type
| Journal Articles | 1 |
| Reports - Descriptive | 1 |
Education Level
Audience
Location
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Peer reviewedBinder, Carl; Sweeney, Lee – Performance Improvement, 2002
Discusses the potential for improving training and coaching program effectiveness by using fluency-development methods. Describes the revision of a new-hire training program in a customer call center that applied a fluency-based approach to reduce training time by one-third, accelerate productivity readiness, and surpass benchmark productivity…
Descriptors: Benchmarking, Productivity, Program Improvement, Training Methods
