Across the Higher Education (HE) sector student feedback is used to feed into university processes and guide decision making. In this study, data gathered allowed the authors to investigate a hitherto neglected, but important, cohort of successful students -- those who succeeded when all the odds were stacked against them. The identified group of…

Students from many different subject areas are required to study statistics as part of their qualification. The Open University developed a statistics module which could simultaneously be studied by students from a variety of different disciplines, by engaging them with topics which are of interest to everyone, namely money, education and health,…

This case study relates to distance learning students on open access courses. It demonstrates the use of predictive analytics to generate a model of the probabilities of success and retention at different points, or milestones, in a student journey. A core set of explanatory variables has been established and their varying relative importance at…

Graduation rates in distance higher education are low compared with full-time higher education--often less than 20% compared with full-time UK rates of around 80%--the "distance education deficit". In the University of London International Programmes, the difference between the face-to-face graduation rate of 61.5% and the distance…

Higher education libraries have traditionally sought to be able to demonstrate the impact their services have on student attainment. This is particularly important in the current economic climate where libraries frequently have to defend their budgets in the face of financial constraints, whilst needing to demonstrate better value for money to…

In higher education (HE), effective feedback on student assessments plays a vital role in retention and in the development of self-regulating learners, particularly in the first year. In distance learning, where large population modules are common, assignment feedback is generally supported by standard marking guides, issued to the numerous tutors…

This investigation compared outcomes in disabled and non-disabled students taking courses by distance learning with the Open University UK in 2003. Students with mental health difficulties showed poorer course completion than non-disabled students. Students with restricted mobility and students with other disabilities showed lower pass rates than…

Attempts to improve retention in conventional college settings in the United States (see Barefoot article in this issue) have emphasized the importance of institutions having good information systems and appropriate interpretation of information as a means of identifying where retention is a problem and what might be causing student withdrawal,…

There is increasing interest in student retention in open and distance learning. This article looks at the role of proactive interventions from the institution to its students and discusses concepts such as the maximum possible increases in retention and issues such as who to target for intervention, the different types of retention possible and…

This article argues that in the drive to develop e-learning initiatives in distance learning, simpler ways of supporting students for retention may be overlooked; for example, the linking of students in the form of mentoring and peer support networks. The article reports on three mentoring projects, in the United Kingdom, Korea and New Zealand,…

Open and distance learning provide particular (and sometimes overlapping) contexts for discussions of student retention. This paper argues that the environment for learning created by distance learning tutors is a key factor in student retention, whether retention is taken to refer to student completion of a single course or student persistence…

Terms such as retention and persistence reflect the interests of different parties. Much of the empirical and theoretical literature deals with retention from a "supply-side" perspective. This article has three main sections. The first consists of a summary of recent empirical findings from surveys of students who left their on-campus programmes…