Surveys and benchmarks continue to grow in importance for community colleges in response to several factors. One is the press for accountability, that is, for colleges to report the outcomes of their programs and services to demonstrate their quality and prudent use of resources, primarily to external constituents and governing boards at the state…

Most assessment arguments are about measurement. When is it better to use direct versus indirect measures of student learning? Is one standardized test of critical thinking better than another? Is applying rubrics to student work better than using standardized tests? How valid are self-reported measures of learning? Although these arguments are…

Some ways in which research on student financial aid can be conducted and used to further institutional goals and objectives are presented. Four topics for inclusion in an institution's research agenda are suggested: recruiting, measuring the aid program's effectiveness, expanding aid resources, and analyzing family financial capacity. (Author/MSE)

This chapter uses a case study to develop a set of contexts and conditions for improving the alignment of purposes of alumni survey research within and across higher education institutions. (Contains 2 tables.)

This chapter describes how an action research framework facilitates using evaluation and assessment results to improve programs and demonstrate institutional effectiveness. (Contains 1 table.)