The effective communication of desired information between the generator and the user requires one to accommodate variances in decision-making style, behavior, and context. The premise that decision making in organizations follows the classic rational model is discussed. (Author/MLW)

Many institutions develop institutional goals, but few continue to the next step--assessing the extent to which the institution has achieved its goals. Some methods for assessing progress toward achieving goals are described.(MLW)

Comparative data are relatively easy to obtain, but effective use of the information requires careful planning and may produce unanticipated results. (MSE)

An important part of strategic or long-range planning is assessing the environment external to the institution. Many statistics are already compiled by external agencies. Some sources of information are identified, an assessment classification procedures is presented, and a sample of excerpts of the results of an assessment is provided. (MLW)

Diplomacy and political sophistication are as important as sound data and thorough review in the faculty layoff process. Distinguishing characteristics of institutions and departments affected by retrenchment and reasons for retrenchment are discussed, along with institutional research policies needed regarding release of data. (Author/LB)