Outlines progress initiated by the University of South Africa (Unisa) library to develop online support to distance-education users. Topics include a library skills training program delivered via the World Wide Web; research information skills; Internet course development; current awareness service; the library's home page; electronic libraries;…

Reports the rationale, design, implementation, and results of an examination of the impact of online subject catalogs on users by comparing their behaviors before and after catalog installation. Evaluation criteria included volume of use, types of searches, use of other catalogs, search time, user satisfaction, and need for assistance. (CLB)

This demographic study outlines changes in society over the last 25 years that have affected children and discusses children's intellectual and physical development; changes in family structure; and the effects of social, economic, and political factors on the environment for children. Implications for children's services in public libraries are…

Reports results of survey of 363 academic libraries designed to study: (1) media collections (audio formats, visual formats, audiovisual formats) and how they are arranged, accessed, and circulated; (2) staffing configurations; (3) space and funding allocations; and (4) other services offered within the media center. Questionnaire is appended. (8…

Provides an overview of administrative issues in supporting interdisciplinary library use at large universities. Topics include information resources; cataloging and classification; library services to users, including library use education and reference services; library organization; the campus context; and the politics of interdisciplinarity.…

Describes a bibliographic instruction program developed at Rochester Institute of Technology to familiarize faculty with the electronic information retrieval services available through the library. The program highlights four areas: (1) historical review; (2) local connections, including the online catalog; (3) bibliographic connections, including…

Considers the expanding educational role of health sciences librarians in both academic centers and in hospitals resulting from influences of new educational models and new technology. Topics addressed include undergraduate health sciences education; continuing education; new technology and medical informatics; library educational programs;…

Summarizes attempts to define and measure quality and effectiveness in academic libraries, from traditional evaluative studies to Total Quality Management and new research on user-defined criteria. Topics include models of organizational evaluation; measures of library service; academic libraries and higher education effectiveness, including…

Discusses the development of a new culture of research librarianship that is customer-focused, based on experiences at the University of Arizona library. Highlights include cooperative partnerships with users; LibQUAL+ as a tool to learn how users perceive library services in relation to their expectations; and staff participation in strategic…

To meet the challenges of societal change, technological development, and economic retrenchment, libraries must develop problem-solving strategies such as marketing which can help libraries serve their clients more effectively. Marketing components are presented in the context of a customer orientation. (AEF)

This issue contains 12 articles that present library perspectives on information literacy. Topics discussed include critical thinking and bibliographic instruction (BI); learning style theory and reference desk interviews; teaching information retrieval to end users; library instruction for faculty; cognitive authority; question formulation…

Eight articles address topics related to library services to teenagers: (1) power inside and outside the library; (2) information needs and interests; (3) barriers to information access; (4) the ACCESS PENNSYLVANIA program; (5) information skills curriculum; (6) values education through libraries; (7) ethnic literacy; and (8) planning public…

Discusses advancements in information technology and their impact on library services and library management. Highlights include the relationship of libraries and computer centers; online catalogs; organizational changes; planning strategies; document delivery services; the use of CD-ROM; problems with adopting new technologies; and possible…

Examines issues affecting the future of rural libraries, including change in rural populations; shifts in rural library users; factors affecting their ability to deliver service, including funding and staffing; technological developments; private sector competition; changing user expectations; and leadership needs. (LRW)

Discusses user satisfaction with remote access to online catalogs, categorizes the types of assistance remote users require, and considers the library's responsibility to these invisible users. An outline of suggestions for improving service to remote users is provided. (CLB)