Discusses operational, organizational, and technological developments that are transforming the workplace; describes the concept of knowledge worker and the information utility model; considers how these factors provide opportunities for library administrators and other information resource management professionals to improve user services; and…

The Library of Congress (LC) has increasingly created digital reproductions of visual materials to enhance access to its resources. This article describes selected aspects of LC's practical experience and current practices from digital capture through interactions with users, with an emphasis on the integration of access to pictorial images online…

Discusses remote library users in an academic environment. Highlights include user needs and expectations; user satisfaction; service to remote customers in nonlibrary environments, such as industry; the distance-learning context; student demographics; distance learning and library services; course design; and a case study at De Paul University.…

Discussion of customer expectations of library service quality and SERVQUAL as a measurement tool focuses on two studies: one that compared a survey of Chinese university students' expectations of service quality to New Zealand students; and one that investigated national culture as a source of attitudes to customer service. (Author/LRW)

A history and overview of library services in the health sciences area, beginning with the deluge of information in World War II. Includes discussion of types of libraries and users, special services, interlibrary cooperation, bibliography and research, information retrieval and library mechanization. An extensive list of references is appended.…

Addresses importance of online databases as part of library reference collection and focuses on bibliographic databases (ready reference, print versus online migration, bibliographic utilities); selection/evaluation of online databases (vendor selection, individual databases); full-text databases; numeric databases; end-user searching; and use of…

The development pattern for the first building of the new Evergreen State College in Washington State is outlined. About one-fourth of the assignable space in this first multifunctional building is reserved for the multi-media library. First priority is given to the production, distribution and utilization of media (nonprint) materials. (NH)

The 54 sources of information on mental retardation that are provided cover historical aspects, causes of mental retardation, delivery of services, education for the mentally retarded, new approaches to the problem, rights of the mentally retarded, research and prevention, resources for parents of the mentally retarded, and library resources. (EJS)

Describes reference and information services which special libraries may provide in serving clientele, including information services, bibliographic services, online search services, document delivery services, indexing services, abstracting services, publishing and alerting services, translation services, newspaper clipping services, and records…

History and analysis of library services to adults--educational, informational, and recreational. (LS)

Focuses on library economic metrics, and presents a conceptual framework for library economic metrics including service input and output, performance, usage, effectiveness, outcomes, impact, and cost and benefit comparisons. Gives examples of these measures for comparison of library electronic and print collections and collection services.…

Examines what differences libraries and librarians make, primarily from the perspective of geographical communities. States reasons why this is an essential research issue and describes contributions of current public library planning tools to the determination of impact. Examines the framework that is essential for the intellectual development of…

Examines four significant unanswered questions related to children's and young adult services in public libraries. After reviewing the existing knowledge base that can serve as scaffolding for the needed research, the author suggests strategies for refining and implementing this research agenda. (Contains 62 references.) (Author/AEF)

Identifies research topics related to outcomes assessment in a networked environment and discusses issues affecting these topics. Proposes a framework to relate traditional evaluation components and terminology to the networked environment and identifies factors in the networked environment that affect assessment methods. Suggests outcomes…

Provides an overview of the current state of networking technology in rural libraries and describes a model for educating rural librarians in accessing electronic networks. Topics discussed include information needs in rural libraries; telecommunications technology access in rural areas; and examples of services to enhance information access.…