Discussion of measuring and improving the quality of library public services focuses on a method for quantifying and categorizing patrons' comments from a questionnaire developed at the College of Charleston (South Carolina) library. Topics include Total Quality Management, measures of user perceptions, and defining the service role of libraries.…

Discussion of the reorganization of the national higher education system by the Australian government focuses on a questionnaire distributed to university librarians that examined quality assurance processes and management. Topics include quality indicators and libraries; methodologies, including Total Quality Management; allocation of quality…

Ten articles describe genealogical collections of the National Archives and Library of Congress, state archives programs, academic research libraries, Allen County Public Library (Indiana), Newberry Library, Church of Jesus Christ of Latter-Day Saints genealogical library, and New England Historic Genealogical Society, and approaches to Black…

Using data on the cost of interlibrary loan, journal prices, and journal use, this article presents an economic analysis of the SUNY (State University of New York) Express consortium and the potential savings from consortium delivery of scholarly articles and joint collections development. Concludes that while considerable savings are possible…

Presents a literature and Web survey of materials related to library user instruction and information literacy. Highlights include higher education; school libraries; public and special libraries; information skills training in the workplace; the global environment; conferences; examples of model programs; international programs for information…

Examines current experience and trends in the roles, functions, and activities of today's library directors, based on a survey of directors of large libraries or library systems. A shift in roles, functions, and activities from predominantly internal affairs to an increasing emphasis on external concerns, including technological, economic, and…

Discusses the role of the academic library in training undergraduate students in research methods. Highlights include changes resulting from the electronic dissemination of information; the tradition of apprenticeship, journeymen, and master; information and knowledge; electronic scholarship; layers of learning in research in an electronic…

Outlines progress initiated by the University of South Africa (Unisa) library to develop online support to distance-education users. Topics include a library skills training program delivered via the World Wide Web; research information skills; Internet course development; current awareness service; the library's home page; electronic libraries;…

Reports results of survey of 363 academic libraries designed to study: (1) media collections (audio formats, visual formats, audiovisual formats) and how they are arranged, accessed, and circulated; (2) staffing configurations; (3) space and funding allocations; and (4) other services offered within the media center. Questionnaire is appended. (8…

Provides an overview of administrative issues in supporting interdisciplinary library use at large universities. Topics include information resources; cataloging and classification; library services to users, including library use education and reference services; library organization; the campus context; and the politics of interdisciplinarity.…

Considers the expanding educational role of health sciences librarians in both academic centers and in hospitals resulting from influences of new educational models and new technology. Topics addressed include undergraduate health sciences education; continuing education; new technology and medical informatics; library educational programs;…

Describes the roles and relationships that developed among librarians, faculty, and higher education institutions in the Integrated Academic Information Management Systems environment, funded by the National Library of Medicine. Organizational and management issues that emerged as librarians became integral to teaching and administration are…

Describes electronic information resources in religious and theological studies, considers the impact these tools may have on theological librarians, and discusses results of a survey of electronic tools in theological libraries that was conducted to measure the attitudes of theological librarians toward computer-aided biblical research. (35…

Summarizes attempts to define and measure quality and effectiveness in academic libraries, from traditional evaluative studies to Total Quality Management and new research on user-defined criteria. Topics include models of organizational evaluation; measures of library service; academic libraries and higher education effectiveness, including…

Presents budgeting requirements that are needed to meet the electronic library needs in small- and medium-sized academic libraries based on library automation activities at Southern Methodist University (Texas) and a review of the literature. Highlights include cooperative ventures; fund raising; personnel needs; benefits of automation; strategic…