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Bushing, Mary C. – Library Trends, 1995
Libraries have failed to use marketing for three reasons: (1) a misunderstanding that equates marketing with publicity; (2) a lack of understanding of what marketing is; and (3) disagreement about the role of the client. Societal-marketing tries to balance patron demands with long-term societal needs in evaluating product excellence. (AEF)
Descriptors: Evaluation Methods, Libraries, Library Collection Development, Library Services