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Peer reviewedLynch, Mary Jo – Library Trends, 1983
This review of library reference service research, which focuses on the provision of information in response to questions, covers measurement of reference service, evaluation using unobtrusive techniques, online search services, information needs and uses, the process of asking and answering questions, and artificial intelligence. Eighty-four…
Descriptors: Information Needs, Interpersonal Communication, Interviews, Librarians
