Children's librarians should analyze the potential of new technologies before they are formalized so that when innovations are implemented, they will have the capabilities to provide for children's departments' internal management needs and improve children's services. Microcomputers, video, and commercial, public, and cable television can be…

Discusses user satisfaction with remote access to online catalogs, categorizes the types of assistance remote users require, and considers the library's responsibility to these invisible users. An outline of suggestions for improving service to remote users is provided. (CLB)