Nassau County (New York) library system conducted a study to ascertain the level of library service in governmental and nongovernmental departments, agencies, offices and organizations in Nassau County; to determine what additional library services were needed; and to recommend how they could best be achieved. (Author/PF)

Provides a sense of scope and direction of rural public library extension services through the presentation of a library survey dealing with bookmobile programs, books-by-mail services, and the provision of services in general. (FM)

Provision of library service to the blind and visually impaired and the development of standards for libraries providing this service are reviewed. The development of guidelines for libraries serving the deaf and hard of hearing is also discussed. Thirty-one references are cited. (EJS)

Presents results of a survey of 83 libraries in the United States and Canada which provide services to Native Americans. The questionnaire used contained five major sections: general information, facilities, personnel, collection, and services. (FM)

In this brief survey of the kinds of services being provided for the aging, the confusion as to who the aging'' are is discussed as it affects those services. Examples of extension programs, group activities, mobile units, drop-in centers and use of special equipment are given. (40 references) (KE)

The research that is reported was done to describe some of the conditions under which or because of which information service is provided in small, rural public libraries, and suggests some of the problems that are endemic to such service. (Author/FM)

Reports on a survey conducted among 72 American public libraries to gather data on foreign language collections, special services to members of ethnic communities, and special projects directed to those communities. Six references are cited. (FM)

Examines academic library service to labor groups, particularly in the area of Internet training. Results of an informal survey of 53 academic libraries in schools with labor study programs in the United States and Canada indicate that few provide direct services to labor unions, and provides an example of one that does at Cornell University.…

Discusses methods used at the University of Washington libraries to assess user needs, satisfaction, and library performance. Describes the triennial user surveys used in the past as well as the new ARL's (Association of Research Libraries) LibQUAL+ methodology that focused on quality of service and library support through a Web-based survey.…

Examines changes in the perceptions of public library children's services by library professionals through a content analysis of entries in "Library Literature" since 1958 which refer to children's library services and populations served. The opinions of current library administrators are compared to those of 100 years ago. (EM)

In this study, 182 Canadian senior administrators, middle managers, and front-line librarians in public and academic libraries were asked to describe the nature of organizational change in their workplaces and how new technology affected the restructuring. Respondents agreed that financial pressure is driving most change and that technology is a…

Discusses academic libraries, digital environments, increasing competition, the relationship between service quality and user satisfaction, and user surveys. Describes the SERVQUAL model that measures service quality and user satisfaction in academic libraries; considers gaps between user expectations and managers' perceptions of user…

Describes a preliminary study that was conducted to examine the collection development practices, selection criteria, and sources used in acquiring Native American literature for children and adolescents in public libraries in Alaska and Oklahoma. Results of a literature survey are discussed, and further research is suggested. (Contains 36…

Reports results of survey of 363 academic libraries designed to study: (1) media collections (audio formats, visual formats, audiovisual formats) and how they are arranged, accessed, and circulated; (2) staffing configurations; (3) space and funding allocations; and (4) other services offered within the media center. Questionnaire is appended. (8…

Reports the findings of a survey of school library media centers in eight large urban areas with large enrollments of Hispanic children that was conducted to determine the availability of Spanish language literature. Highlights include media specialists and support staff; holdings; budget; book selection process; and library events and activities.…