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| Library Trends | 2 |
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Peer reviewedWinkworth, Ian – Library Trends, 2001
Reports on approaches to measuring the service quality of academic libraries in the United Kingdom. Discusses the role of government and the national background of quality measurement; measurement frameworks; better use of statistics; benchmarking; measuring user satisfaction; and possible future development. (Author/LRW)
Descriptors: Academic Libraries, Benchmarking, Foreign Countries, Futures (of Society)
Peer reviewedHewitt, Joe A.; Panitch, Judith M. – Library Trends, 2003
Reviews the Association of Research Libraries (ARL) activities regarding special collections. Highlights include local and collaborative approaches; budget pressures; access to special collections; digitization programs; recruiting qualified staff; results of a survey of ARL special collections; and the need for ongoing statistics for special…
Descriptors: Academic Libraries, Access to Information, Budgets, Higher Education
