Discusses annual fund-raising programs in academic libraries and identifies factors for success, including identifying the library's constituents, developing a compelling case for support, and determining how to deliver the message most effectively. Provides examples from Canadian and U.S. academic libraries. (Author/LRW)

The rationale for using Activity-Based Costing (ABC) in a library is to allocate indirect costs to products and services based on the factors that most influence them. This paper discusses the benefits of ABC to library managers and explains the steps involved in implementing ABC in the user services area of an Australian academic library.…

Discusses service standards (level of excellence or adequacy in performance of library service) and their incorporation in the accreditation process for hospital library service and academic health sciences libraries. The certification program developed for health sciences librarians by the Medical Library Association is reviewed. Fifty-nine…

Introduces four models of data library development for meeting information needs for machine-readable data files--University of Florida facility, University of British Columbia Data Library, Data and Program Library Service at University of Wisconsin, and online numeric Kentucky Economic Information System at University of Kentucky. Four…

Examines academic library service to labor groups, particularly in the area of Internet training. Results of an informal survey of 53 academic libraries in schools with labor study programs in the United States and Canada indicate that few provide direct services to labor unions, and provides an example of one that does at Cornell University.…

This issue includes nine articles that address the problems of library services for off-campus higher education programs. Highlights include guidelines versus standards for library services; accreditation expectations; five program models; distance learning for library education; the public library role; and programs in Canada, the United Kingdom,…

Reports on approaches to measuring the service quality of academic libraries in the United Kingdom. Discusses the role of government and the national background of quality measurement; measurement frameworks; better use of statistics; benchmarking; measuring user satisfaction; and possible future development. (Author/LRW)

Reviews developments in British library standards since 1971, highlighting types of standards, public libraries, academic libraries (university, polytechnic, college), school libraries, and special libraries (hospital and health sciences, prison, subject specializations). Thirty-nine references are cited. (EJS)

Describes a cooperative project among three German libraries that used the Balanced Scorecard as a concept for an integrated quality management system. Considers performance indicators across four perspectives that will help academic libraries establish an integrated controlling system and to collect and evaluate performance as well as cost data…

In this study, 182 Canadian senior administrators, middle managers, and front-line librarians in public and academic libraries were asked to describe the nature of organizational change in their workplaces and how new technology affected the restructuring. Respondents agreed that financial pressure is driving most change and that technology is a…

Notes developments over the past decade in Canadian library standards for public libraries, university and college libraries, school libraries, special libraries, national libraries, cooperation among libraries, and standardization in educational programs for library personnel. Forty-eight references are provided. (EJS)

Eleven articles discuss the response of library users and personnel to automation. Topics covered include computerized reference services, online public access catalogs, paraprofessional staff perceptions of technology, organizational and managerial impacts of automation, workshops on new technology, gender differences in motivation to manage and…

Discussion of the reorganization of the national higher education system by the Australian government focuses on a questionnaire distributed to university librarians that examined quality assurance processes and management. Topics include quality indicators and libraries; methodologies, including Total Quality Management; allocation of quality…

Outlines progress initiated by the University of South Africa (Unisa) library to develop online support to distance-education users. Topics include a library skills training program delivered via the World Wide Web; research information skills; Internet course development; current awareness service; the library's home page; electronic libraries;…

Reviews recent and current research and development projects in the United Kingdom dealing with online information systems. Main areas of research (systems design, impact on user behavior and organizational structure, ergonomics and bibliographic factors) and research techniques (features analysis, transaction log analysis, surveys and comparative…