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Outcomes Assessment in the Networked Environment: Research Questions, Issues, Considerations, and Moving Forward.
Peer reviewed Peer reviewed
Bertot, John Carlo; McClure, Charles R. – Library Trends, 2003
Identifies research topics related to outcomes assessment in a networked environment and discusses issues affecting these topics. Proposes a framework to relate traditional evaluation components and terminology to the networked environment and identifies factors in the networked environment that affect assessment methods. Suggests outcomes…
Descriptors: Computer Networks, Evaluation Methods, Libraries, Library Administration
Evaluation of Administrative Services
Peer reviewed Peer reviewed
Kaser, David – Library Trends, 1974
Reviews a variety of techniques for evaluating management in libraries. (JB)
Descriptors: Decision Making, Evaluation Methods, Libraries, Library Administration
Performance, Process, and Costs: Managing Service Quality with the Balanced Scorecard.
Peer reviewed Peer reviewed
Poll, Roswitha – Library Trends, 2001
Describes a cooperative project among three German libraries that used the Balanced Scorecard as a concept for an integrated quality management system. Considers performance indicators across four perspectives that will help academic libraries establish an integrated controlling system and to collect and evaluate performance as well as cost data…
Descriptors: Academic Libraries, Costs, Data Collection, Decision Making
Identifying and Encouraging Leadership Potential: Assessment Technology and the Library Profession.
Peer reviewed Peer reviewed
Hiatt, Peter – Library Trends, 1992
Explains how assessment technology identifies and improves leadership and management skills and describes how assessment centers nurture leadership in library and information science based on experiences with the Career Development and Assessment Center for Librarians in the Pacific Northwest. Evaluations and case studies of assessors and…
Descriptors: Assessment Centers (Personnel), Career Development, Case Studies, Evaluation Methods
Managing the Work of Support Staff.
Peer reviewed Peer reviewed
Estabrook, Leigh; And Others – Library Trends, 1992
Discusses the nature of support staff work in research libraries, changing authority structures, and the impact of technology on job responsibilities. A study considering work complexity, supervision, evaluation criteria, control and autonomy, and job satisfaction is reported. (17 references) (EA)
Descriptors: Automation, Cataloging, Difficulty Level, Evaluation Methods