Discussion of customer expectations of library service quality and SERVQUAL as a measurement tool focuses on two studies: one that compared a survey of Chinese university students' expectations of service quality to New Zealand students; and one that investigated national culture as a source of attitudes to customer service. (Author/LRW)

Looks at a seminal article by Arthur McAnally and Robert Downs on the changing role of the university library director to determine whether the changes they outlined in 1973 are still valid. Additional sources of strife for university library directors are described, and requirements for today's library directors are discussed. (Contains five…

The major finding of this study which identified motivation-to-manage levels is that there is no evidence of any significant difference between the motivation-to-manage scores of males and females who are either (1) master's students preparing for careers in academic librarianship or (2) practitioners of academic librarianship. Thirty references…

Describes five statewide academic library consortia providing access to electronic resources via the Internet: GALILEO in Georgia, the Louisiana Library Network, OhioLINK, TexShare in Texas, and VIVA in Virginia. Highlights participating libraries, core programs, reason for formation, funding, involvement of larger academic libraries in the…

Analyzes the impact of the rising cost of materials on academic libraries as reflected in members of the Association of Research Libraries (ARL) and the Association of College and Research Libraries (ACRL). Highlights include total library expenditures; materials expenditures; comparisons with price indexes; and the impact of journal…

Examines current experience and trends in the roles, functions, and activities of today's library directors, based on a survey of directors of large libraries or library systems. A shift in roles, functions, and activities from predominantly internal affairs to an increasing emphasis on external concerns, including technological, economic, and…

Discusses the results of a study investigating the similarities between information jobs in university computing centers and research libraries. Findings show a strong relationship between some computing and library jobs, suggesting the creation of a single information job family in classification systems. (15 references) (EA)

Reviews recent and current research and development projects in the United Kingdom dealing with online information systems. Main areas of research (systems design, impact on user behavior and organizational structure, ergonomics and bibliographic factors) and research techniques (features analysis, transaction log analysis, surveys and comparative…