Examines economic and social indicators of our multiracial and multiethnic society to provide an information base for decision-making about effective library services. The statistical profile describes the demography, economic well-being, and educational attainment of principal racial and Hispanic origin groups. Data show progress has occurred,…

The Library of Congress (LC) has increasingly created digital reproductions of visual materials to enhance access to its resources. This article describes selected aspects of LC's practical experience and current practices from digital capture through interactions with users, with an emphasis on the integration of access to pictorial images online…

Provides an overview of the current state of networking technology in rural libraries and describes a model for educating rural librarians in accessing electronic networks. Topics discussed include information needs in rural libraries; telecommunications technology access in rural areas; and examples of services to enhance information access.…

Describes a study of ARL (Association of Research Libraries) members called LibQUAL+ that identified users' perceptions of library service quality and measured gaps between expected service and perceived service. Discusses results of user interviews regarding information seeking behavior; self reliance; ubiquity and ease of access; and hours of…

Defines "values" and lists the eight values (stewardship, service, intellectual freedom, rationalism, literacy and learning, equity of access, privacy, democracy) derived by the author in an earlier work. Gives a brief history of the evolution of human-to-human reference service and discusses its future. Relates each of the author's eight values…

Examines how to determine the best model of reference service. Highlights include: libraries and community; components of reference service; inherent values of reference service; conflicting values and models of service; technology and change; new models and old values; and the "right" model of reference service. (AEF)

Reference service technology has passed its first stage of insuring more accurate, rapid delivery of information. The second revolution underway will improve on both acquisition and retrieval of data. New technologies must fit into traditional reference service goals. The human should be given first priority. (Contains 46 references.) (Author/AEF)

Develops a comprehensive, unified, explanatory theory of librarianship by first making an analogy to the unification of the fundamental forces of nature. Topics include dependent and independent variables; publishing; acquisitions; classification and organization of knowledge; storage, preservation, and collection management; collections; and…

The concept of relevance remains central to library and information studies work. Five Women's Studies faculty members were interviewed concerning their immediate reactions to different resources provided in direct response to real, on-going information needs. Criteria identified by this approach went beyond topicality, currency, and other basic…

Considers the impact of services public libraries provide to union members, particularly access to computers, based on experiences with the SEIU (Service Employees International Union). Topics include training; resources for families; education; and Locals Online, a program that provides training and Web content to SEIU local unions. (LRW)

The complexity of the information environment, and more uncontrolled distribution and access, lead to new issues for users. Reference services, with a stronger instructional role, must become more proactive in providing a fully developed repertoire of services responsive to the multifaceted queries facing librarians today. (Contains 31…

Eight articles address topics related to library services to teenagers: (1) power inside and outside the library; (2) information needs and interests; (3) barriers to information access; (4) the ACCESS PENNSYLVANIA program; (5) information skills curriculum; (6) values education through libraries; (7) ethnic literacy; and (8) planning public…

Discusses educational issues concerning the Internet, including the changing role of the Internet in schools, libraries, and the workplace; unequal access resulting from economic and geographic barriers; implications of different privatization approaches; the impact of the Internet on professional school curricula; and the need for better tools…

Discusses issues of quality in public libraries in light of changes in services resulting from social and economic changes. Highlights include quality strategies, the customer service revolution, anticipating new markets, defining library values and missions, information technology, training staff for the future, funding, partnerships, and…

Discussion of ethics in libraries focuses on health sciences libraries. Highlights include distinguishing features of reference services in health sciences libraries, including the technical nature of the literature and pressures and time constraints on health care personnel; quality of service; access to information; confidentiality; intellectual…