Provides a brief overview of focus groups; discusses the use of undergraduate focus groups on two campuses of the University of California library system; describes methodologies used, including interviews and questionnaires; and describes new directions the libraries were led as a result of student input. (Author/LRW)

This examination of the criteria used in the evaluation of library literacy programs reviews the relevant literature, discusses several evaluation models that have already been used in literacy projects, and outlines a proposed evaluation model. (EM)

Discusses results of a questionnaire that was distributed to local union officials to determine their information needs and how they go about satisfying those needs. Highlights include union roles; information sources; effects of training on sources used; comparisons to previous research; suggestions for further research; and a copy of the survey…

Presents guidelines and a self-assessment questionnaire that were developed by the New York Library Association for libraries serving users with hearing impairments. Areas covered by the documents include policy statements, materials, services, programing, cooperation with other agencies, facilities, and staff development. (LRW)

Describes a preliminary study that was conducted to examine the collection development practices, selection criteria, and sources used in acquiring Native American literature for children and adolescents in public libraries in Alaska and Oklahoma. Results of a literature survey are discussed, and further research is suggested. (Contains 36…

Reports results of survey of 363 academic libraries designed to study: (1) media collections (audio formats, visual formats, audiovisual formats) and how they are arranged, accessed, and circulated; (2) staffing configurations; (3) space and funding allocations; and (4) other services offered within the media center. Questionnaire is appended. (8…

Examines the results of a study of the role of the secondary school library media program in easing the adolescent immigrant's struggle with assimilation. Highlights include student-centered learning environments that value cultural diversity; a focus on personal beliefs; use of technology; and a literature program based on the archetypal hero.…

Reports the findings of a survey of school library media centers in eight large urban areas with large enrollments of Hispanic children that was conducted to determine the availability of Spanish language literature. Highlights include media specialists and support staff; holdings; budget; book selection process; and library events and activities.…

Discussion of measuring and improving the quality of library public services focuses on a method for quantifying and categorizing patrons' comments from a questionnaire developed at the College of Charleston (South Carolina) library. Topics include Total Quality Management, measures of user perceptions, and defining the service role of libraries.…