The readers' advisory service was a product of social forces operating in the context of early twentieth century capitalism. The work of French regulation theorists provides a framework for analyzing these forces using the concepts of regime of accumulation and mode of regulation. Libraries were connected in a society-wide project, as opposed to…

Gives an overview of current uses of print and audiovisual media in libraries. (PF)

Demonstrates the application of a marketing technique, conjoint analysis, to the measurement of users' preferences for service patterns in an academic library. Eight references are cited. (FM)

The purpose of this study was to identify attitudes of public librarians toward the marketing of library services and relate these attitudes to selected independent variables. A questionnaire was mailed to individual members of the New Jersey Library Association. Although most of the respondents had generally positive attitudes toward library…

Investigates the relationships between reference performance (dependent) variables and various quantifiable reference service characteristics (independent variables such as reference collection size). Statistical analysis indicated that reference performance was significantly related to the size of the reference collection, and to other…

Reexamines Ortega y Gasset's proposition that the professional role of the librarian is to act as a selective "filter between man and the torrent of books." Responsibilities of the librarian in light of the increasing volume of information, increases in speed of access to information, and information overload, are discussed. (Author/JL)

Proposes a model of library output as an abstract quantity, and relates it to other components of library performance. The consequences of basing library funding on such measurable outputs as circulation are also examined in light of the proposed model. A 13-item reference list and four figures are provided. (JL)

Reviews the accomplishments of Ernestine Rose, a pioneer in providing library services to Blacks in Harlem from 1920 to 1942. Her activities included involving community leaders in library governance; establishing a separate collection of Negro materials; work with the Negroes Round Table of the American Library Association; and the Harlem…

For more than five years the Houston Public Library has collected statistics for measuring networked collections and services based on emerging guidelines. While the guidelines have provided authority and stability to the process, the clarification process continues. The development of information discovery software, such as federated search tools…

Evaluation in Library and Information Services has traditionally focused on quantitative measures of input and output. This trend has been generally reflected in the emerging efforts relating to the evaluation of electronic information services (EIS). Less well developed are qualitative approaches to evaluation of EIS. Issues that feature high on…

Mathematical models of library operations are presented which describe the amount of use made of resources by a user in a visit, the distribution of book circulation in a collection, the dependence of circulation on time, and the effect of multiple copies on user satisfaction. (9 references) (Author/NH)

Results of this study evaluating library reference service indicate a statistically significant difference at the .05 level between obtrusive and unobtrusive evaluation methods. Library staff answer a greater proportion of questions correctly when they are aware of being evaluated. The 30 questions used, a report form, and references are included.…

Draws on theory from linguistics (particularly speech act theory), philosophy, and cognitive science to show how the ambiguous nature of "why" questions may lead to unproductive or even hostile responses in the reference interview. Suggests two main strategies for resolving this conflict, contextualization and the use of neutral…

This article describes a think-aloud study conducted to identify factors that influence the decisions made by digital reference "triagers" when performing triage on questions received by digital reference services. This study follows and expands on a Delphi study that identified factors that triagers agreed on after the fact of their performance…

The emerging trends in digital(ized) collection development from 1997 are examined using a sample of projects accessible through Web-based registries of the Association of Research Libraries and the Digital Library Federation. The analysis focuses on thematic repertoire, narrative structuring, underlying historiographic principles, presentation,…