This essay served as the basis for the opening keynote speech during the Library Assessment Conference in Baltimore in 2010. It set the stage by tracing the demands for accountability in the beginning of the century and outlining progress made. It provided important background and context for the following four keynote papers delivered by Megan…

As virtual worlds continue to proliferate globally, libraries are faced with the question of whether to provide information services to virtual patrons. This study, utilizing a mixed-method approach of interviews, focus groups, and surveys, represents one of the largest studies of virtual libraries attempted to date. Taking a holistic perspective,…

During the early twentieth century, Alvin Johnson and William S. Learned produced two separate but related studies relative to the donations of the Carnegie Corporation of New York (CCNY) to public library construction. These reports became means for the planned disassociation of the philanthropic organization from its historical relationship with…

Stephen Krashen believes that schools can counter the effects of poverty in at least one area: access to books. However, little research has been done to determine whether students living in poverty have access to school library services comparable to those attending schools with low concentrations of students living in poverty. We examined the…

Integrating advanced imaging and processing capabilities in libraries, archives, and museums requires effective systems and information management to ensure that the large amounts of digital data about cultural artifacts can be readily acquired, stored, archived, accessed, processed, and linked to other data. The Library of Congress is developing…

Eleanor (Edwards) Ledbetter, who served immigrant populations in Cleveland throughout most of the Progressive Era and the Great Depression, was one of the first librarians to advocate for multiculturalism (then called cultural pluralism) as opposed to Americanism. In providing multicultural and multilingual library services for immigrants,…

Because of an absence of dialogue, a tense relationship appears to exist between Wisconsin's gay men's book discussion groups and their local public libraries. Public library directors express interest in accommodating these groups if approached but face budget restrictions and local communities that may oppose these gatherings; gay men's book…

The number of books published by authors using fee-based publication services, such as Lulu and AuthorHouse, is overtaking the number of books published by mainstream publishers, according to Bowker's 2009 annual data. Little empirical research exists on self-published books. This article presents the results of an investigation of a random sample…

As cultural institutions begin to share physical and human resources, and as new technologies reshape approaches to access and preservation, educational programs must respond in kind. However, it is important to ask in what ways the current convergence of libraries, archives, and museums marks a return to tradition rather than a departure from it.…

The informatics moment is the moment when a person seeks help in using some digital technology that is new to him or her. This article examines the informatics moment in people's everyday lives as they sought help at a branch public library. Four types of literacy were involved: basic literacy (reading and writing), computer literacy (use of a…

Women who promoted library services to children in the United States in the late nineteenth century introduced the systematic use of survey research on library practice to the field of professional librarianship. They created a series of qualitative survey-based reports, the "Reading of the Young" reports, which were presented at ALA conferences…

As library collections increasingly become digital, libraries are faced with many challenges regarding the acquisition and management of electronic resources. Some of these challenges include copyright and fair use, the first-sale doctrine, licensing versus ownership, digital preservation, long-term archiving, and, most important, the issue of…

Library scholars and practitioners have frequently reflected on the various factors that in combination make up a hospitable library, but there has been little theoretical synthesis of the notion of the library as a place of hospitality. The hospitality industry provides a rich vein of theoretical material from which to draw definitions of…

The authors develop a framework for addressing the question of truth in librarianship and in doing so attempt to move considerations of truth closer to the core of philosophical debates within the profession. After establishing ways in which philosophy contributes to social scientific inquiry in library science, the authors examine concepts of…

In this explorative study, we first investigate current use of public library statistics in public library management to identify a governing framework and then carefully suggest an alternative framework with income as a goal for sustainability. The meaning of income in terms of management is also discussed. Within this framework, we conduct a…