Descriptor
| Decision Making | 1 |
| Delphi Technique | 1 |
| Influences | 1 |
| Library Services | 1 |
| Needs Assessment | 1 |
| Online Systems | 1 |
| Program Effectiveness | 1 |
| Protocol Analysis | 1 |
| Reference Services | 1 |
Source
| Library Quarterly | 1 |
Author
| Pomerantz, Jeffrey | 1 |
Publication Type
| Journal Articles | 1 |
| Reports - Research | 1 |
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Direct linkPomerantz, Jeffrey – Library Quarterly, 2004
This article describes a think-aloud study conducted to identify factors that influence the decisions made by digital reference "triagers" when performing triage on questions received by digital reference services. This study follows and expands on a Delphi study that identified factors that triagers agreed on after the fact of their performance…
Descriptors: Reference Services, Library Services, Online Systems, Needs Assessment
