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Direct linkPomerantz, Jeffrey – Library Quarterly, 2004
This article describes a think-aloud study conducted to identify factors that influence the decisions made by digital reference "triagers" when performing triage on questions received by digital reference services. This study follows and expands on a Delphi study that identified factors that triagers agreed on after the fact of their performance…
Descriptors: Reference Services, Library Services, Online Systems, Needs Assessment
Peer reviewedAtkinson, Ross – Library Quarterly, 1996
Discussion of academic libraries and online systems focuses on core library services and a digital library which could serve as an alternative publishing mechanism for specialized scholarly communication. Highlights include adding value to sources of information; conflicts, including those with commercial publishers; and standardization and…
Descriptors: Academic Libraries, Conflict, Higher Education, Information Sources
