To better understand health information provision in the public library setting, two cooperative library systems that serve primarily rural populations in upstate New York were studied. The central library in one of those systems established a consumer health information center (CHIC) in 1999. In the other system, the central library does not have…

The ability of academic libraries to produce timely and effective responses to various environmental changes constitutes a major challenge for them to enhance their survival rate and maintain growth in competitive environments. This article provides a conceptual model as an analytical tool for both improving current services as well as creating…

This report describes several linked empirical studies that examine the activities of public libraries in increasing the financial literacy of their service population. A qualitative field study examines librarians' perceptions of the challenges in offering information and services in this domain; a second set of interviews centers on the…

As virtual worlds continue to proliferate globally, libraries are faced with the question of whether to provide information services to virtual patrons. This study, utilizing a mixed-method approach of interviews, focus groups, and surveys, represents one of the largest studies of virtual libraries attempted to date. Taking a holistic perspective,…

The purposes of the study were to explore the role of Canada's public libraries in developing the public's information literacy (IL) skills, to explore current IL training practices, and to explore the perspectives and IL experiences of individuals who visit public libraries to access the Internet. This article documents the second phase of a…

The pervasive, personal crisis of intimate partner violence (IPV) demands community information resources in workforce, health care, mental health, public housing, criminal justice, and social service arenas. Although generally underutilized, public libraries have a pivotal role to play as the only public institution specifically structured to…

Libraries share a perception of embracing and providing for all users. However, they also share a common philosophical stance shaped by librarians' individual discursive formations and the dominant cultural hegemony that values some users over others. Latinos constitute one of the fastest-growing, nondominant populations in the United States, and…

This study of public library employees' perceptions of library goals based on one case study reveals that staff hold generally conservative views of public library purpose and prefer goals that are print-based and directly related to reading. Most significant influences on perceptions are local practice and practical considerations. (24…

This study explores the concept and functions of collection from the perspective of the user. In-depth interviews with ten professors from a social science discipline and a natural science department provided descriptions of their information seeking involving material sources and their perceptions of the library collection. Participants used the…

The Association of Research Libraries' (ARL) E-Metrics Project is an ongoing effort to develop new measures that describe and measure networked electronic resources and also to underscore the need for measuring the value of such resources. This article presents results from an ongoing iterative qualitative study with the following goals: (a) to…

Prior to 1997, the University of Oxford in Great Britain had approximately one hundred autonomous libraries with little coordination of services, collection development, or management among them. In that year a new director was hired with the mandate to integrate many of these libraries into one centralized system. Over the past seven years…