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Library Services	2
Questionnaires	2
Reference Services	2
Tables (Data)	2
Academic Libraries	1
Comparative Analysis	1
Data Collection	1
Library Personnel	1
Measurement Techniques	1
Public Libraries	1
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Statistical Analysis	1
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Library Quarterly

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Goldhor, Herbert	1
Halperin, Michael	1
Strazdon, Maureen	1
Weech, Terry L.	1

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Journal Articles	2
Reports - Research	2
Tests/Questionnaires	2

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Illinois

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Measuring Students' Preferences for Reference Service: A Conjoint Analysis.

Peer reviewed

Halperin, Michael; Strazdon, Maureen – Library Quarterly, 1980

Demonstrates the application of a marketing technique, conjoint analysis, to the measurement of users' preferences for service patterns in an academic library. Eight references are cited. (FM)

Descriptors: Academic Libraries, Library Services, Measurement Techniques, Questionnaires

Obtrusive versus Unobtrusive Evaluation of Reference Service in Five Illinois Public Libraries: A Pilot Study.

Peer reviewed

Weech, Terry L.; Goldhor, Herbert – Library Quarterly, 1982

Results of this study evaluating library reference service indicate a statistically significant difference at the .05 level between obtrusive and unobtrusive evaluation methods. Library staff answer a greater proportion of questions correctly when they are aware of being evaluated. The 30 questions used, a report form, and references are included.…

Descriptors: Comparative Analysis, Data Collection, Library Personnel, Library Services