The self-service industry is thriving in the economic downturn. It is meeting increased acceptance by librarians and the public alike, and a new wave of innovations is close behind, according to an informal survey of some leading vendors. Whether the technology creates new points of service outside of the library--like a kiosk--or enhances what…

For today's older adults, retirement means adventure, travel, volunteering, and second careers, options that parents and grandparents never had even considered. One reason for this change in attitude is the increase in the lifespan (for both men and women) over the past decades. In 1950, for example, the average life expectancy was 70.8 years; by…

User experience (UX) is about arranging the elements of a product or service to optimize how people will interact with it. In this article, the author talks about the importance of user experience and discusses the design of user experiences in libraries. He first looks at what UX is. Then he describes three kinds of user experience design: (1)…

It's called GoLibrary in the United States and Bokomaten in its native Sweden. Patrons know it as Library-a-Go-Go in Contra Costa County, California, but whatever its name, the automated lending service this materials handling machine provides has proved a tremendous aid in addressing underserved segments of this sprawling community. It's not hard…

Public library service is a critical service that must be preserved. Despite a current (FY08) budget cut of $5 million and the threat of reductions of nearly $20 million more in the next budget, the Queens Library has maintained massive and excellent programs of service and incredibly high levels of use by a public that lines up at every one of…

In the summer of 2006, the New York City-based Spanish-language newspaper "La Prensa" ran a series of articles on the surprisingly stressful life of the young Latina in America. The series brought to light grim statistics uncovered in the academic community that had largely escaped the mainstream. Namely, young Latinas--ages 12-17--are more likely…

Describes EasyNet, a gateway system to multiple online vendors. It allows occasional access without learning each system's commands or contracting with each vendor, with either the searcher selecting the database or letting the system select one. Costs are described and various special option plans for specific types of libraries are explained.…

Provides background on automation of library catalogs. Arguments are presented in favor of standards for online catalogs, and the possibility that inconsistent record access may result in confusion for library patrons is discussed. (MES)

The increasingly famous "Long Tail" is essentially a modernized version of the 80/20 rule, something with which most have at least a passing familiarity. The rule (credited to Vilfredo Pareto, a 19th-century philosopher) hypothesized, for example, that 80 percent of the property in Italy was owned by 20 percent of its citizens. That rule is now…

Libraries are changing. Funding limits and customer demands are transforming staffing levels, service models, access to resources, and services to the public. Administrators and taxpayers are seeking more efficient ways of delivering services to achieve greater returns on financial investments. In this article, the author discusses the benefits of…

As blogging software has grown increasingly user-friendly, many libraries are employing blogs to make their web presence as inviting and interactive as their bricks-and-mortar counterpart. Libraries are reaping the rewards, too: well-written, frequently updated public blogs help librarians relate to their patrons, generate support for new building…

Examines the issue of evaluation of information by librarians in reference services, comparing this aspect of reference with the evaluative decisions made in the selection process. It is argued that libraries should assume an evaluative role in order to help users sort through information and make wise decisions about what they need. (two…

Examines libraries' policies of keeping patron records private and confidential. Addresses the idea that libraries use their automated systems to retain and use patron data to develop and improve library services. Describes uses of patron data that can help libraries develop targeted services to users to better meet their information needs. (JMV)

Discusses changes in library reference service that have occurred with growing Internet use. Topics include the human factor that is still needed; the nature of reference questions; the goal of user self-sufficiency; the invisible nature of much of librarians' work; and providing real-time, interactive point-of-need service to remote users. (LRW)

Discusses usability testing for Web sites and explains how librarians can implement the methods needed to evaluate their library Web sites. Highlights include reviewing other library Web sites; defining the users; defining test objectives that are linked to user needs; administering the tests; and pertinent resources. (LRW)