As question answering services in the commercial sector proliferate, libraries are innovating with new forms of electronic reference (e-reference). The Library of Congress' Collaborative Digital Reference Service (CDRS) extends worldwide. Discussion includes reference service developments; "reclaiming" users; growth of library interest…

Argues that, in spite of the financial burden on local, state, and federal justice systems, prison libraries must be transformed from access-to-the-courts programs and emerge as community information and cultural centers that provide both electronic and book formats. (AEF)

Discussion of the information crisis focuses on possible new forms of library collections. Topics discussed include the rising quantity and costs of publications; improvements in access through new technologies; vendors' plans using electronic text; information flow; economics factors, including user fees; and the role of the commercial sector.…