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Direct linkZeiher, Lynne – Library Journal, 2006
This article features the Pierce County Library System (PCLS) in Tacoma, where new services are changing the way customers experience the library. PCLS is comprised of 17 branches, two bookmobiles, one Explorer Kid's bookmobile, serves 509,000 people, and has 234,000 cardholders. The evolution of customer expectations and needs motivated the…
Descriptors: Libraries, Library Services, Delivery Systems, Library Development
Patterson, Robert H. – Library Journal, 1979
Presents a model for establishing a conservation program in a library. A preliminary discussion of conservation strategies and the committee approach is followed by a list of tasks; for each task the purpose and goals are briefly explained, and some bibliographic citations are provided, with works chosen for their currency and usefulness.…
Descriptors: Bibliographies, Conservation (Environment), Guidelines, Libraries
Kenney, Brian – Library Journal, 2002
Discusses digital reference services, also known as virtual reference, chat reference, or online reference, based on a round table discussion at the 2002 American Library Association annual conference in Atlanta. Topics include numbers and marketing; sustainability; competition and models; evaluation methods; outsourcing; staffing and training;…
Descriptors: Competition, Conferences, Evaluation Methods, Futures (of Society)
