Addresses problems encountered by a library when considering, selecting, and contracting for an automated library system. Topics covered include information needed by the vendor (size of database, volume of transactions, and acceptable response times), reasons why libraries and vendors have failed, and possible solutions. Six sources are given.…

Relates experiences of University of Rochester's main library during complete renovation of the central reference department including the addition of a full-service reference station. Topics covered include planning the reference station, solutions to seven design requirements, increase in staffing and reference questions after one year, and…