U.S. libraries gave the world a top talent when Deborah Jacobs left her transformational role as City Librarian of Seattle in 2008 to head the Bill & Melinda Gates Foundation's Global Libraries program, the international sibling to the U.S. Libraries program. The initiative fosters national-scale projects with grantees in transitioning countries…

When Louise Schaper opened the new Fayetteville Public Library (FPL) in Arkansas in 2004, she brought the state's second LEED Silver-certified building to completion. The green building fulfilled a community expectation for sustainable innovation established through complex public dialog, and the library went on to become the "2005 LJ/Gale Library…

This article presents an interview with Casper Grathwohl, VP and publisher of reference at Oxford University Press (OUP), regarding his background of reference publishing, his role in OUP, and his plans of moving on with Oxford Bibliographies Online (OBO). Over the past 12 years, Grathwohl, has led a successful transition of the venerable…

In this article, the author presents an interview with Brewster Kahle, leader of the Open Content Alliance (OCA). OCA book scan program is an alternative to Google's library project that aims to make books accessible online. In this interview, Kahle discusses his views on the challenges of getting books on the Web, on Google's library…

This study examined the influence of (1) the setting of the reference interview on the interaction and (2) accuracy and the librarian's behavior on the success of the reference interview. Tables display correlations between the interpersonal, interviewing and listening, and searching skills of the librarian with the patron's willingness to return…

This 1982 survey of adult users in small public libraries provides statistical data on current and future user patterns in relation to youth services program. Details on method and library sample, reasons for public library use, children of library users, and the case for youth services are covered. (5 references) (EJS)

Reports on Bill and Melinda Gates's tour of Alabama, the first state to be wired to the Internet by the nonprofit Gates Library Foundation, and the model for connecting 1000 more libraries this year. Mutual appreciation between Alabama librarians and the Gateses resulted. An interview with Bill Gates focuses on challenges libraries face in…

Reports on interviews with six librarians and one faculty member about their views on what the future holds for the undergraduate library and what it needs to do in order to remain a vital and relevant part of the campus community. Topics include digitization, expanded hours of service, and bibliographic instruction. (LRW)

Describes use of the STAR (System Training for Accurate Reference) program at the Baltimore County Public Library to improve the interview skills of reference staff. The effectiveness of the program, staff training, performance evaluation, and effects of budget cuts are discussed. A sidebar summarizes STAR behaviors: open questions, verifying, and…

Reports on an interview with the new chair of NCLIS (National Commission on Library and Information Science), Jeanne Hurley Simon. Topics discussed include politicalization; relations with the American Library Association (ALA); White House Conferences on Libraries and Information Services; school libraries; advising the President and Congress;…

A survey of gay and lesbian library services of 250 public and college libraries revealed small and insufficient collections, a lack of book lists and other guides, frequent challenges, and limited community outreach programs. Interviews with proactive responding librarians provide some strategies for change. (Author/AEF)

Examines correctness of answers received to reference questions in Maryland public libraries and investigates three categories of variables that might affect that correctness: resources (number of volumes, subscriptions, staff, setting); demand (contact, busyness); and behaviors (negotiation of inquiry, interest in question, comfort with question,…

Discusses the impact of Internet access on library reference services based on 1994 interviews with almost two dozen university librarians. Highlights include library policy, overcrowded workstations and methods of controlling use, recreational use of terminals that interferes with more formal library use, restriction as a form of censorship, and…

From 1963 to 1996, Director Charlie Robinson and Deputy Director Jean-Barry Molz led the Baltimore County Public Library, a system known for customer orientation, a philosophy of collection development heavily emphasizing best sellers, centralized materials selection, interchangeable adult and children's staff, and service fees. Upon retirement,…

Interviews with three CEOs--UMI (University Microfilms International), OCLC (Online Computer Library Center), and Gale Research--focus on outlooks for information and libraries. Discusses expanded educational Web services/courseware, library role in delivery, electronic dissertation publishing, digital data conversion, thesauri/indexing, union…