Considers the current trend in libraries toward live, or digital, reference services. Highlights include models for reference, including synchronous versus asynchronous; benefits for users; software packages; user expectations; suitability of the technology; and determining the best service for users and their information needs. (LRW)

Examines the shift from the vision of the virtual library to the digital library concept. Discusses attitudes toward electronic resources, CD-ROM technology, the appropriate use of electronic formats, differences in information needs, balance between print and electronic media in libraries, and collaborative resource development. A sidebar…