Reports results of unobtrusive testing of reference service (asking reference questions of library staff who are unaware of being evaluated) in government documents and central reference areas of 26 U.S. libraries. Accuracy of answers, interview and search process duration, referral, and use of catalog and technology are highlighted. (12…

Discusses teaching information literacy in academic libraries and describes programs developed at California State University that considered new technologies; changing student characteristics, enrollment patterns, and skills; determining authenticity and quality of information sources, particularly on the Internet; curriculum development;…