Thirty years ago, the only person in a library looking for an electrical outlet was a blue-smocked cleaning person who had to plug in a vacuum cleaner with a very long cord. Now, hordes of patrons outfitted with amp-devouring laptops and cell phones expect and need the library to offer an endless supply of electricity. The overall demand for…

People keep writing articles about how valuable libraries are, even with ebooks and the Internet. What people are overlooking is that the reason libraries are having such fits dealing with a changing environment is not that libraries are unrecognized as fountains of value, it's that libraries are so valuable that they attract voracious new…

User experience (UX) is about arranging the elements of a product or service to optimize how people will interact with it. In this article, the author talks about the importance of user experience and discusses the design of user experiences in libraries. He first looks at what UX is. Then he describes three kinds of user experience design: (1)…

According to "Library Journal's" latest annual book-buying survey of public libraries, e-service is at the heart of current efforts to maximize library use through more, and more direct communication with patrons. Nearly four out of five respondents report offering some sort of e-service to facilitate these conversations. This article presents…

Libraries are not so unlike market giants Netflix, Amazon, and Pandora. Despite their significantly different business models and missions, they share an interest in facilitating the search for information, including what to read, view, and listen to next. Librarians, too, want their patrons to be able to use their tools to make connections among…

Some people learn better through viewing and listening, and some people simply do not like to read. In this society, there seems to be a move away from text, or, at least text as people have defined in the past. Moreover, mobile devices such as laptops, PDAs, and cell phones make video and audio incredibly easy to imbibe. So how do libraries…

In this article, the author presents an interview with Brewster Kahle, leader of the Open Content Alliance (OCA). OCA book scan program is an alternative to Google's library project that aims to make books accessible online. In this interview, Kahle discusses his views on the challenges of getting books on the Web, on Google's library…

After decades of costly and time-consuming effort, nearly all libraries have completed the retrospective conversion of their card catalogs to electronic form. However, bibliographic systems still are really not much more than card catalogs on wheels. Enriched content that Amazon.com takes for granted--such as digitized tables of contents, cover…

Over the next several decades, libraries will face the potential loss of all the e-journals, ebooks, electronic theses, local digital collections, and other "e-stuff" curated for the public good. A solution to this problem is LOCKSS ("Lots of Copies Keep Stuff Safe"), a free, open-source digital-preservation software from Stanford University that…

If someone has something to say, they have never had it so good. People can get their word out by posting to a blog, by editing a wiki or a web site, or even by using cost-effective print-on-demand book production services. In other words, collection development librarians now live in a world of hurt. All these methods, as well as a number of…

For Jill Emery, an interest in librarianship came at an unusually young age. Today, Emery's earliest colleagues would be proud, not just of the vibrant career Emery has established for herself but for what she has done to lead the profession into the digital future. As director of electronic resources at the University of Houston, Emery is at the…

A recent library school graduate, Corey Harper was nominated by his colleagues at the University of Oregon (UO) because of the key role he played in implementing digital collections. Along with technical expertise, says Watson, he brought with him "[an ability to] balance idealism with expediency, the striving for perfection with the need to…

There are many chasms in the library profession: among different libraries and between public services and technology staff, users and librarians, and research and practice. Susan Gibbons bridges all of them. As director of digital library initiatives at the University of Rochester River Campus Libraries, Gibbons was an early adopter of MIT's…

Small solutions solve discrete, well-bounded problems and can be pieces of larger solutions. They can move things forward by mixing and matching available components in new and previously unimagined ways. A number of innovations, which at first glance are completely unrelated, can come together and create important synergics. This article…

This article details the work of Lucia Chen of the New York Public Library. Lucia Chen combined her two passions--organization and beautification--in her recent project, creating an online version of the New York Public Library's (NYPL) legendary picture collection. Artists ranging from set designers to filmmakers have long used the collection,…