Discussion of care and planning given to the implementation of an automated library system highlights informing the staff in the early stages, project management, involvement of the entire staff, the control log, time and money, where and when to go online, and implementation consultants. (EJS)

Summarizes results of a survey on the value of the corporate library and presents a strategy for successful information management: (1) learn the information needs of senior executives; (2) be businesslike; (3) defend your turf; (4) segment the market; (5) market to those who need information; and (6) be involved in the business. (Three…

Argues that the establishment of a solid working relationship with a competent lawyer is a regular part of the business of running a library, and provides practical advice on lawyer selection, fee arrangements, and the ground rules of legal representation. (RAA)

Reports results of a survey of large public libraries on incidents of muscular-skeletal injuries associated with use of computer keyboards in libraries. Personnel policies and practices that can minimize injuries are outlined. Sidebars describe the importance of adjustable workstations, steps that employees can take to minimize injuries, and…

Guidelines for managing library consulting engagements effectively cover the decision to use a consultant, definition of the problem area, finding the consultant, interviewing and evaluating the consultant, the psychological contract, the formal contract, and abdication of responsibility for the consulting project by the client. Seventeen sources…

Describes the Americans with Disabilities Act (ADA) and discusses its implications for both public and private libraries. The term "disability" is defined; sources of federal regulations that pertain to libraries are cited; the need for sign language interpreters is discussed; Braille materials are considered; and staff requirements are…

This essay illustrates a technique for reducing the risks of capital investment decisions involving considerable sums for advanced technologies by considering its application to a problem that arises frequently in selection of automated library systems. Incomplete information, using available information, selecting a system, and consultants are…

Presents W. Edwards Deming's Total Quality Management method and advocates its adoption in libraries. The 14 points that form the basis of Deming's philosophy are discussed in the context of the library setting. A flow chart of the reference process and user survey questions are included. (MES)