This article features the Pierce County Library System (PCLS) in Tacoma, where new services are changing the way customers experience the library. PCLS is comprised of 17 branches, two bookmobiles, one Explorer Kid's bookmobile, serves 509,000 people, and has 234,000 cardholders. The evolution of customer expectations and needs motivated the…

Few public buildings, and no libraries, have ever received the sort of acclaim that Seattle's central library garnered even before it opened in May 2004. "The Seattle building is thrilling from top to bottom," wrote Paul Goldberger in "The New Yorker." Herbert Muschamp, in the "New York Times," agreed: "In more…

Judy Nelson thinks it's important to understand what the community wants for its young people, "which means lots of listening." We need to give taxpayers more good reasons to support libraries, she says, and the community's problems and unmet needs are opportunities for libraries to be an integral part of the solution. One problem Nelson…

Few might think there is much of a connection between acting and librarianship, but Chance Hunt says his acting career in Los Angeles provided him with skills he uses today as a youth services librarian, from programming with kids to representing the library at citywide meetings. Hunt oversees system-wide services for children and teens at the…