Examines six steps inherent to development of in-house automated library system: (1) problem definition, (2) requirement specifications, (3) analysis of alternatives and solutions, (4, 5) design and implementation of hardware and software, and (6) evaluation. Practical method for comparing and weighting options is illustrated and explained. A…

Describes use of RFPs (requests for proposals) to specify requirements for automated library systems and presents advice on when to use RFPs, how to construct the statements, and how to present library needs and priorities so that maximum success in choosing a vendor and system are achieved. (Author/CLB)

Eight authors discuss five questions related to user searching of online catalogs: What user needs can be met by online assistance? Should assistance be tailored to particular groups? Should there be more than one level of assistance? Do users learn through computer-assisted instruction? and Will increased system friendliness eliminate the need…