Introduces and presents three articles addressing the topic of acquisitions management from the perspective of the acquisitions librarian, administrator, and systems librarian. The need for a collaborative approach to the design, development, and creation of acquisitions management reports is emphasized. (JKP)

Explains the principles and mechanics of double-entry bookkeeping as a part of the accounting cycle to produce a functioning set of accounting records. Suggests that libraries need to have accurate and timely information about their spending to gain financial control and protect against fraud and abuse. (LRW)

Discusses financial and physical asset protection in libraries based on principles of internal control. Elements of internal control are explained: reliable personnel; physical safeguarding of assets; separation of duties; adequate documentation; independent checks; proper procedures and authorizations; and bonding, job rotation, and enforced…

Conflict management theory is illustrated in a series of hypothetical scenarios, typical of library situations. Each scenario is discussed in terms of a specific management theory and the theories are transposed into useful management tools by plotting each situation along relevant axes. (Author/AEF)

Discusses the accelerating pace of change that librarians must cope with and suggests looking to the private sector for strategies to become more comfortable with change. Describes the five disciplines comprising the learning organization culture: systems thinking, personal mastery, mental models, shared vision, and team learning. (LRW)

Considers how libraries can build and manage a work force that is sensitive to and mirrors the increasingly diverse population they serve. Defines diversity; describes the experiences of the city of San Diego (California) in developing its "Diversity Commitment" and the involvement of the public library in the program; and provides…

Offers suggestions and strategies designed to enhance skills for planning, motivating, and implementing organizational change for librarians assuming the role of change agent. Highlights include the human side of change, including fear and anxiety; and a process model of change that includes three stages: endings, transitions, and new beginnings.…

Discusses how managers can handle change and cope with stress, describes a number of books that address these issues, and relates them to library administration. Highlights include organizational change; stress reduction; human behavior and the tools of change; communication skills; leadership strategies; and the use of humor. (LRW)

Discusses the background and reasons for career plateauing in children's services librarianship in public libraries. The profession's philosophy, the skills children's librarians develop, reasons why children's librarians do not often become upper-level administrators, and ways to maintain creativity when jobs become plateaued are covered. (13…

Provides background and context for the issue of outsourcing. Illustrates the practice as it exists in libraries. Offers a model for analyzing outsourcing alternatives and a scenario for testing the model, and suggests alternate approaches for management. (Contains 52 references.) (AEF)

Discusses the leadership skills necessary in libraries to address two current society trends: (1) a desire for empowerment by both staff and users; and (2) the demand for adding value to people's lives. Highlights include library service improvements; responsibility; the need for libraries to change; and compelling visions of the future. (LRW)

Presents three articles that discuss customer service in libraries, with a focus on planning for service management, a customer service program for library staff, and a quality improvement process. Highlights include developing and implementing service strategies, dealing with requests, redefining work relationships, coworkers as customers,…

Describes how the University of Nebraska-Lincoln libraries used the Myers-Briggs Type Inventory (MBTI) as a way to understand the personality profile of the overall organization. The MBTI personality types of the library's 33 managers are summarized. Implications for managing the organization and specific approaches are discussed. (two references)…

Examines the call for change in academic libraries and the role of team decision making in planning. Discusses necessary components of a team decision-making model and authority boundaries in team management. Describes team management in Information Sciences at Oregon State University. (AEF)

Explores what the library profession can learn from indigenous peoples. Highlights include cooperation, decision making, improving management, using workplace stories to provide reinforcement for success, generosity in service principles, patience, developing information networks, and diversity. (AEF)