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| Academic Libraries | 1 |
| Benchmarking | 1 |
| Data Analysis | 1 |
| Higher Education | 1 |
| Library Administration | 1 |
| Library Statistics | 1 |
| Management Systems | 1 |
| Measurement Techniques | 1 |
| Total Quality Management | 1 |
Source
| Library Administration &… | 1 |
Author
| Shaughnessy, Thomas W. | 1 |
Publication Type
| Journal Articles | 1 |
| Reports - Descriptive | 1 |
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Shaughnessy, Thomas W. – Library Administration & Management, 1993
Discussion of the use of Total Quality Management (TQM) in higher education and academic libraries focuses on the identification, collection, and use of reliable data. Methods for measuring quality, including benchmarking, are described; performance measures are considered; and benchmarking techniques are examined. (11 references) (MES)
Descriptors: Academic Libraries, Benchmarking, Data Analysis, Higher Education
