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The Electronic Reference Desk: Reference Service in an Electronic World.
Cargill, Jennifer – Library Administration & Management, 1992
Describes changes in reference services in academic libraries prompted by new electronic formats and services. Four main areas are discussed: (1) changes in the philosophy of reference services and the types of reference services offered; (2) accessing reference services, including greater direct access by patrons; (3) physical configurations of…
Descriptors: Academic Libraries, Access to Information, Change, Electronic Libraries