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Sustainable Human Resources Management in Learning Organizations: Consequences of Customer Incivility and Surface Acting
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Kuok, Kim Oi Mei; Chan, Sow Hup Joanne; Kou, Hera Kit Wa; Kong, Siew Huat; Mac, Lancy Vai Iun – Learning Organization, 2022
Purpose: Because of the nature of their work, frontline service employees are highly exposed to customer incivility (CI) and are required to perform surface acting (SA) in such circumstances. Both CI and SA have detrimental impact to a sustainable workforce. This study aims to investigate the psychological effects of CI and SA on emotional…
Descriptors: Sustainability, Human Resources, Labor Force Development, Family Work Relationship
Evaluating the Possibilities and Actualities of the Learning Process: How a School Pilot Wellbeing Programme Worked as an Organisational Learning Process Intervention
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Anderson, Jane; Sice, Petia – Learning Organization, 2016
Purpose: This paper aims to reflect on the opportunities and challenges of the learning process in practice and explores the case of a local authority school Pilot Wellbeing Programme (PWP) intervention. The aim of the PWP was to create the best workplace conditions and circumstances for people to flourish and mature, both individually and…
Descriptors: Learning Processes, Pilot Projects, Well Being, Intervention
How Can Managers Promote Salespeople's Person-Job Fit? The Effects of Cooperative Learning and Perceived Organizational Support
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Tseng, Lu-Ming; Yu, Tsu-Wei – Learning Organization, 2016
Purpose: This paper aims to examine the impact of salespeople's subjective person-job fit on the salespeople's intention to quit. Moreover, this study further investigates how the subjective person -job fit could be influenced by the cooperative learning and support in the organization. Person-job fit is an important issue for salespeople's career…
Descriptors: Sales Occupations, Administrators, Personality Theories, Cooperative Learning
The Learning Organization: Tracking Progress in a Developing Country--A Comparative Analysis Using the DLOQ
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Jamali, Dima; Sidani, Yusuf; Zouein, Charbel – Learning Organization, 2009
Purpose: The purpose of this paper is to survey the various measurement instruments of the learning organization on offer, leading to the adoption of a tool that was considered most suitable for gauging progress towards the learning organization in two sectors of the Lebanese economy, namely banking and information technology (IT).…
Descriptors: Banking, Systems Approach, Measurement, Information Technology
Learning Organizations: Diagnosis and Measurement in a Developing Country Context--The Case of Lebanon
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Jamali, Dima; Sidani, Yusuf – Learning Organization, 2008
Purpose: The purpose of this paper is to assess the performance of a sample of Lebanese organizations vis-a-vis some of the core learning organization dimensions identified in the literature, focusing specifically on those dimensions that are considered most salient and relevant in the Lebanese context. Design/methodology/approach: The paper…
Descriptors: Lifelong Learning, Questionnaires, Measurement, Factor Analysis
Things Are Not Always What They Seem: How Reputations, Culture, and Incentives Influence Knowledge Transfer
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Lucas, Leyland M.; Ogilvie, D. T. – Learning Organization, 2006
Purpose: The purpose of this paper is to illuminate the question "given all that we know about knowledge transfer in organizations, why do problems persist?" This is achieved by examining the challenges confronting organizations in developing an effective knowledge transfer strategy. Design/methodology/approach: A questionnaire was administered to…
Descriptors: Knowledge Management, Employees, Reputation, Transfer of Training
An Examination of Educational Institutions' Knowledge Performance: Analysis, Implications and Outlines for Future Research
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Kumar, Naresh; Idris, Khairuddin – Learning Organization, 2006
Purpose: This study aims to explore the relationships between learning organisation dimensions, institutional characteristics and knowledge performance among Malaysian private higher learning institutions. Design/methodology/approach: The researchers sought managers' responses to the dimensions of the learning organisation questionnaire (DLOQ)…
Descriptors: Institutional Characteristics, Program Effectiveness, Organizational Development, College Environment