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How to Enhance the Impact of Training on Service Quality? Evidence from Malaysian Public Sector Context
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Zumrah, Abdul Rahim – Journal of Workplace Learning, 2015
Purpose: The purpose of this study is to highlight the importance role of transfer of training as a mediator in the relationship between training and service quality. Design/methodology/approach: The data of this study were collected from three sources: the employees of public sector organizations in Malaysia who participated in a Basic Financial…
Descriptors: Transfer of Training, Job Training, Employees, Public Sector
The Impact of Learning Culture on Worker Response to New Technology
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Reardon, Robert F. – Journal of Workplace Learning, 2010
Purpose: The aim of this paper is to provide a framework to measure the response of blue-collar workers to new technology in manufacturing and to establish the relationship between learning culture and that response. Design/methodology/approach: The data were collected with a survey questionnaire from 12 manufacturing sites that were implementing…
Descriptors: Factor Analysis, Cognitive Structures, Technological Advancement, Employee Attitudes
Non-Linear Modeling of Growth Prerequisites in a Finnish Polytechnic Institution of Higher Education
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Nokelainen, Petri; Ruohotie, Pekka – Journal of Workplace Learning, 2009
Purpose: This study aims to examine the factors of growth-oriented atmosphere in a Finnish polytechnic institution of higher education with categorical exploratory factor analysis, multidimensional scaling and Bayesian unsupervised model-based visualization. Design/methodology/approach: This study was designed to examine employee perceptions of…
Descriptors: Foreign Countries, Multidimensional Scaling, Factor Analysis, Higher Education
Learning Conditions for Non-Formal and Informal Workplace Learning
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Kyndt, Eva; Dochy, Filip; Nijs, Hanne – Journal of Workplace Learning, 2009
Purpose: The purpose of this research paper is to investigate the presence of learning conditions for non-formal and informal workplace learning in relation to the characteristics of the employee and the organisation he or she works for. Design/methodology/approach: The questionnaire developed by Clauwaert and Van Bree on learning conditions was…
Descriptors: Informal Education, Factor Analysis, Individual Characteristics, Institutional Characteristics