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Direct linkThomas, Lisa Carlucci – Journal of Web Librarianship, 2010
Customer service is at the core of everything librarians do in libraries. They strive to create positive customer relationships and to provide added value to the library services offered to their patrons. Emerging technologies offer opportunities for creative integration with library services. Staff should be encouraged to explore, learn, and…
Descriptors: Library Services, Library Administration, Library Automation, Library Development
