Outlines considerations for program managers working with volunteers who have disabilities: accessibility of facilities; potential pitfalls; teamwork; placement; problem resolution; and communication with other staff. (SK)

Describes GEMS, a spiral model that profiles volunteer administration. Components include Generate, Educate, Mobilize, and Sustain, four sets of processes that span volunteer recruitment and selection to retention or disengagement. (SK)

Written job descriptions for volunteers clarify roles; serve as tools for recruitment, placement, and supervision; help in designing training; and can be used to deal with such problems as absenteeism or strained relations with paid staff. (SK)

Responses from 20 of 22 Texas state government agencies using volunteers resulted in recommendations for volunteer management: standardize data collection, provide liability coverage, expand recognition programs, hire competent managers, support adequate infrastructure, replicate best practices, share best practices, encourage participation in…

A survey of 15 corporate volunteer program managers found that administration was complicated by limited staff time and lack of clear policies; employee preferences and incentives/rewards had a higher priority than impact on customers and community; feedback on program results was mostly informal; and 73% reported no measurement process. (Contains…