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Journal of Library…

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Labovitz, Judy	1
Swanigan, Meryl	1
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Managing a Special Library. Parts I and II.

Peer reviewed

Labovitz, Judy; Swanigan, Meryl – Journal of Library Administration, 1985

Various concepts from "In Search of Excellence" are described in context of authors' personal styles. Discussions address thinking in terms of options, using statistics, learning value of corporate politics, a bias toward action, productivity through people, the "lean-machine" concept, staying close to client, entrepreneurship…

Descriptors: Administrative Principles, Administrator Attitudes, Administrators, Decision Making

Problem Solving Teams in a Total Quality Management Environment.

Peer reviewed

Towler, Constance F. – Journal of Library Administration, 1993

Outlines the problem-solving team training process used at Harvard University (Massachusetts), including the size and formation of teams, roles, and time commitment. Components of the process are explained, including introduction to Total Quality Management (TQM), customer satisfaction, meeting management, Parker Team Player Survey, interactive…

Descriptors: Administrative Principles, Decision Making, Decision Making Skills, Higher Education