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Peer reviewedMurphy, Molly; Lin, Yang – Journal of Library Administration, 1996
An analysis of user requests for interlibrary loan materials revealed that about 5% of the total requests placed at the University of Oklahoma required lending fees. Costs and users' willingness to pay those costs are reviewed. Libraries seeking cost recovery would provide more efficient and democratic service if flat charges on all requests were…
Descriptors: Costs, Data Analysis, Fees, Financial Support
