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| Journal of Library… | 2 |
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| Jurow, Susan | 2 |
| Barnard, Susan B. | 1 |
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| Journal Articles | 2 |
| Reports - Descriptive | 2 |
| Guides - Non-Classroom | 1 |
| Opinion Papers | 1 |
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Peer reviewedJurow, Susan; Barnard, Susan B. – Journal of Library Administration, 1993
Discusses Total Quality Management (TQM), benefits to libraries, and possible barriers to its adoption. An overview is provided of 13 articles included in this issue on (1) library approaches to TQM; (2) implementing a TQM program; (3) supporting TQM efforts; and (4) learning from the experience of others. (EAM)
Descriptors: Administrative Principles, Libraries, Library Administration, Library Services
Peer reviewedJurow, Susan – Journal of Library Administration, 1993
Explains the need for meaningful performance measures in libraries and the Total Quality Management (TQM) approach to data collection. Five tools representing different stages of a TQM inquiry are covered (i.e., the Shewhart Cycle, flowcharts, cause-and-effect diagrams, Pareto charts, and control charts), and benchmarking is addressed. (Contains…
Descriptors: Administrative Principles, Benchmarking, Data Collection, Evaluation Methods
